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Frequently Asked Questions

What is included with the venue?​

 

Full use of the venue for up to 8 hours

Month-of Venue Coordinator
29 - 60” Round Tables
6 - 6’x30” Rectangular Tables
5 - 8’x30” Rectangular Tables
220 - Silver Chiavari Chairs (Black Cushions)
18 - Black Chiavari Stools (Black Cushions)
500 sq.ft. Black Hardwood Dance Floor
65” High Definition Video Monitors
Lighting Equipment
Audio Equipment
Private Wedding Room
Venue Coordination Team
Housekeeping
Private Client Portal

How do I schedule a private tour?

Click here to schedule a private tour with our team! Be sure to tell us about your event, when + how you’d like to tour, and we’ll take it from there. In the meantime, stay connected by following us on social @mezzorlando.

How do I get to the venue?

Our venue is located at 100 S Eola Dr, Orlando, FL 32801.  The MEZZ has it's own entrance to the left of the main entrance to The Sanctuary.  You can park on the street or in any of the 3 parking garages nearby.  Take the elevators to the 2nd floor and follow the signage to The MEZZ. We can’t wait to meet you!

Where do my guests park?

There are a number of parking options near Eola Square. The most convenient is to hire a Valet Service.  Other options are street parking or a paid parking garage nearby.

How do I lock in my date?

Since courtesy holds are not available, the best way to secure your date is to sign your agreement and pay your deposit. The deposit is 50% and final payment is due 30 days prior to the event. 

What is the rescheduling & cancellation policy?​

We understand that unforeseen circumstances often present obstacles to hosting. Although we offer no refunds, we will work with you to reschedule or walk you through the steps to cancel altogether.

What is the backup plan for inclement weather?​

Our venue is fully indoors, you need not worry about weather if you book your event at The MEZZ!

What if my event runs longer than expected?​

Hourly rates are charged by the 15-minute increment for going past the contracted closing time.

What if the guest count changes after signing the contract?​

The event day venue team is staffed based on the guest count. An increase in guest count will result in an added charge to cover the extra staff. A decrease in guest count will effect no change.

Do you have preferred vendors?​

We are exclusive for catering through Puff 'N Stuff, however we have preferred vendors for other event components, please inquire.

Is there a restriction on décor?

While there’s no limitation on your aesthetic, there are certain items we can’t allow: sparklers, bottle rockets, sky lanterns, fire crackers, fireworks. No décor is permitted on the walls, especially if using tacks, staples, or tape. There will be a $500 cleaning fee assessed if any of the following items are found post-event: confetti, glitter, rose petals, rice, silly string.

Do you allow the "Dancing on a Cloud" feature?

Dancing in the cloud is definitely allowed – make sure the machine uses ONLY dry ice and water, not a haze machine as these are not allowed.

Is smoking permitted?

The MEZZ and The Sanctuary are smoke-free facilities. There is a $500 fine for smoking.  You can go outside onto Eola Dr if your guests would like to smoke.

Are Event or Wedding Coordinators required?

Yes AND there is a difference between a venue planner and a wedding planner! Please see our Venue Resource Guide for more information on this process.

What else should I know about working with a planner?

You will have an initial details meeting and a final details meeting – these are both great opportunities to dive into style, budget, and vendor selection. On event day, the planner will set up all DIY/personal items, cue major events on the timeline, and pack up personal items. If you want a little extra help, let’s talk through your needs and figure out a plan together.

I have a friend/relative who offered to help me plan my wedding. Do I really need a planner?

Friends and family are wonderful, but they should enjoy the wedding! There is a lot that goes into being a wedding planner at this – or any – venue. You will want a licensed and insured professional who is organized and has the ability to coordinate vendor logistics, as well as manage the entire event from setup to clean up.

I have a Venue Coordination team included in my package already. Do I still need a planner?

Yes, you do still need a planner! Venue coordinators are onsite to manage the building operations. A planner is there to ensure that all major events are cued – ceremony, first dances, speeches, cake cutting, etc. Additionally, the planner will set up and clean up personal/DIY items, assist in any vendor questions that arise throughout the event, as well as pack up your gifts at the end of the event. 

What is the benefit of hiring an in-house planner versus an outside planner?

Having an in-house event planner is a huge benefit to you because they will be able to discuss all the best layouts, looks, and options to avoid unforeseen challenges or wasted money.

Does the planner provide decorations for my event?

Decor will be provided by your vendor team; we can help provide the right direction on which companies to contract based on your budget and style.

I’m having a destination wedding and want to hire your planner. How does that work?

If Orlando is your destination, then you’re in great hands with your event. We utilize several technological resources for video chats and conferencing. We can work through details, budgets, and overall event style. Additionally, we’ll take that information and connect you with the best vendors possible.

Will I lose control of my event if I hire a planner?

Having an in-house event planner is a huge benefit to you because they will be able to discuss all the best layouts, looks, and options to avoid unforeseen challenges or wasted money.

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